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Privacy Policy

Introduction

Capstone Editing will use its reasonable endeavours to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (as amended), where applicable.

Capstone Editing is strongly committed to protecting your privacy. This Privacy Policy explains how Capstone Editing collects, uses and discloses your personal and sensitive information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of the APPs.

This Privacy Policy will be reviewed and updated periodically to take account of new laws and changes to Capstone Editing’s operations and practices and to ensure it remains appropriate to the changing environment. 

Please regularly check Capstone Editing’s Privacy Policy so that you are aware of these updates and changes.

Open and transparent management of personal and sensitive information

Capstone Editing is committed to being open and transparent about how it manages personal and sensitive information.

Anonymity and preservation of privacy

When lawful and practicable, your anonymity will be preserved. Capstone Editing will request your personal information if required or authorised by or under an Australian law or if it is impracticable for Capstone Editing to engage with you unless you have properly identified yourself.

Capstone Editing implements the following policies to preserve your anonymity and privacy:

  • No one will see your document except Capstone Editing’s support staff and the editor or editors assigned by Capstone Editing to perform the editing services.
  • Capstone Editing requires all editors and staff to sign strict non-disclosure agreements.
  • All editors and staff use computers of the highest security and use password protection.
  • All documents are stored on Capstone Editing’s secure server for backup purposes and are protected by the highest security. Learn more about our website security below.
  • You can ask Capstone Editing to destroy all copies of your document on Capstone Editing’s server once Capstone Editing has completed your services.

Types of personal and sensitive information Capstone Editing collects

Capstone Editing collects personal and sensitive information from individuals, organisations and other legal entities.

Capstone Editing collects the personal information you supply via the Capstone Editing website, by email or through communications over live chat, Skype or telephone.

Your personal information is collected to enable Capstone Editing to carry out its services to you. In doing so, Capstone Editing undertakes to comply with the APPs.

All information collected from you is held on Capstone Editing’s secure computer server.

The purposes for which Capstone Editing collects, holds, uses and discloses personal information

Capstone holds and uses both personal and sensitive information (including health information) collected for the following purposes:

  • to administer its business activities;
  • to monitor the use of the benefit and/or service;
  • to improve its content and service offerings;
  • to process payments;
  • for marketing and promotional purposes, including its website (but only with the express permission of clients); and
  • for other lawful purposes.

Capstone Editing does not disclose the information it collects to any outside person, organisation or entity without the consent of the person providing the information.

Capstone Editing website and client login area

The Capstone Editing website is:

  • protected by a 256-bit Secure Socket Layer (SSL) encryption; and
  • secured and verified by LetsEncrypt. For further details on security and encryption, please visit the LetsEncrypt website.

Making payments

Payment can be made to Capstone Editing via our website using credit or debit card, PayPal, direct deposit (bank transfer) or international bank transfer. We also offer interest-free repayment plans through Humm, Payright, Afterpay and PayPal 4 in 4.

  • Payments made by credit or debit card on our website are secured by Stripe’s online payment gateway. Stripe is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry. Please read Stripe’s privacy policy.
  • PayPal is a payment platform recognised for its exceptional level of security and data encryption. Please read PayPal’s privacy policy.
  • Payments made to Humm are secured by your financial institution and by Humm. Please read Humm’s privacy policy.
  • Payments made to Payright are secured by your financial institution and by Payright. Please read Payright’s privacy policy.
  • Payments made to Afterpay are secured by your financial institution and by Afterpay. View Afterpay’s terms and conditions. 
  • Payments made by direct deposit and international bank transfer are secured by your financial institution.
  • Payments made to us directly using credit or debit card (as opposed to via our website) are secured by the Commonwealth Bank of Australia’s (CBA) credit card payment gateway, BPOINT. Please read CBA’s privacy policy.

Enquiries and complaints

You can contact Capstone Editing directly to make enquiries, requests to access, delete or correct your information, or complaints about alleged breaches of the APPs.

All enquiries, requests and complaints can be submitted by email to info@capstoneediting.com or by mail to Suite 116, M Centre, 11 Palmerston Lane, Manuka, Canberra, ACT 2603, Australia, marked to the attention of the Operations Manager, Dr Beth Rosenberg.

Access

Subject to some exceptions that are set out in the APPs, you have the right to access the information that Capstone Editing holds about you.

If Capstone Editing refuses to provide you with access to your personal information, Capstone Editing will notify you in writing of the reasons for the refusal.

Correction

You may request that Capstone Editing correct your recorded personal information if you deem it to be inaccurate, incomplete, out of date, irrelevant or misleading. Capstone Editing will take reasonable steps under the circumstances to correct such information.

Complaints

Capstone Editing aims to acknowledge receipt of all complaints within ten business days and aims to resolve all complaints within 20 business days. However, this may not be possible in all circumstances, depending on the nature of your complaint. In this situation, Capstone Editing will respond to your complaint in a reasonable time.If you are not satisfied with Capstone Editing’s response to your complaint, you can contact the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).

Prepared by Denis Marjas

Griffins Lawyers, 49 Flinders Street, Adelaide SA 5000